At Oracle Plumbing, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our company through our website, SMS communication, and other services.

Information We Collect
We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and physical address.
• Account Details: Service history, billing information, and customer preferences.
• Website Usage Information: IP address, browser type, device information, pages visited, and other analytics data.
• Communication Data: Records of conversations via SMS, including appointment confirmations, reminders, service updates, and promotional offers.

How We Use Your Information
Oracle Plumbing uses your information for the following purposes:

• To provide plumbing and HVAC related services
• To confirm and remind you of appointments via SMS
• To communicate about your account or service status
• To send promotional offers, updates, and marketing messages (via SMS or email, where permitted)
• To analyze website traffic and improve user experience

Cookies and Tracking Technologies
We use cookies and similar technologies on our website to:

• Recognize your browser and remember your preferences
• Understand how visitors interact with our website
• Improve site functionality and performance
• Serve relevant content and promotional messages

You can choose to disable cookies through your browser settings. However, some website features may not function properly without cookies.

Sharing Your Information
We do not sell your personal information. We may share it only with:

• Trusted service providers who help us operate our website, communications, or business (e.g., SMS platforms, analytics tools, payment processors)
• Law enforcement or regulatory agencies, when required to comply with legal obligations

Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of online transmission or storage is entirely secure.

Your Choices
You have the right to:

• Update or correct your personal information
• Opt out of receiving marketing messages
• Disable cookies in your browser settings
• Request access to or deletion of your data, where permitted by law

Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

Contact Us
If you have questions or concerns about this policy or our data practices, please contact us.